We guarantee customer satisfaction and that the products we stand behind are of quality. If for any reason it doesn’t match up to your expectation and would like to start a return/refund process, please email us at email@example.com. Please include your details and order number within 30 days of purchase. Your credit will be given back in the form it was received. Depending on your financial institution, this may take up to 3-5 business days to clear or two billing cycles for it to appear on your statement. Shipping and handling charges as well as the package return costs are not included in the refund. We recommend using a trackable service to ensure a safe and guaranteed delivery.